Privacy Policy

1. Introduction

Chuanfoo Wood Industry Co., Ltd. (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chuanfoowood.com (the “Site”) or interact with us through other channels. Please read this policy carefully. By using the Site, you consent to the practices described herein.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or sample
• Place an order
• Subscribe to our newsletter
• Fill out a contact form
• Correspond with us via email, WhatsApp, or phone

This information may include:

• Name, company name, job title
• Email address, phone number, shipping/billing address
• Payment information (processed securely by third-party payment processors)
• Project details, wood species preferences, and technical requirements

2.1 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address, browser type, operating system
• Pages visited, time and date of visit, referring URLs
• Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and sample requests
• Respond to your inquiries and provide customer support
• Send you order confirmations, shipping updates, and technical documentation
• Improve our website, products, and services
• Send promotional communications (you may opt out at any time)
• Comply with legal obligations and enforce our terms

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Shipping carriers, payment processors, and IT service providers who assist in operating our business.
• Legal Requirements: When required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

All third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

5. International Data Transfers

We are based in China and process your information in China. If you are located outside China, your information may be transferred to and processed in China. By using our Site, you consent to this transfer. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us:

• Remember your preferences and past activities
• Analyze site traffic and user behavior
• Improve site performance and functionality

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site. We also use Google Analytics to understand how visitors interact with our Site; Google’s privacy policy is available at https://policies.google.com/privacy.

9. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
• Data Portability: Request transfer of your data to another controller.

To exercise any of these rights, please contact us at sales@chuanfoowood.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children’s Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Third-Party Links

Our Site may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the policy was last revised. Your continued use of the Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: sales@chuanfoowood.com
• Phone/WhatsApp: +86 189 6739 2519
• Address: Waihuan Road, Jiashan County, Jiaxing City, Zhejiang Province 314001, China